New Patient Information 

We strive to ensure that all patients have a positive experience at our clinic. If you are new to our clinic we want to ensure that you have all the information you need prior to booking your first appointment. 

Finding our Clinic Inside Trico Centre 

If you are booked at our Calgary clinic, finding us inside Trico Centre is very easy. Come through the main glass doors, turn to your left and you will see an elevator or stairwell. The elevator only goes up one level – which is where we are. Come off the elevator and our clinic is just down the hallway.

Financial Policy

No Insurance – no problem. We accept Visa, Mastercard, direct debit and of course cash. 

Insurance Benefits – There are 2 options when it comes to dental insurance.  

1.  You pay for your dental hygiene services and we will provide you the necessary completed insurance form for your reimbursement. Often the reimbursement to you is made by direct deposit into your bank account within days. Many like this option because they are paying with a rewards credit card for points or travel miles and getting reimbursed by their insurance company.

2. Our clinic directly bills your dental insurance plan Most dental insurance companies allow for dental hygienists to directly bill the insurance plan. In order for our clinic to offer this – we do require that a financial form is filled out and that a credit card is left on file (secured) with us for any amounts not covered by your dental insurance plan. It is very time-consuming and labour intensive for our staff to follow up with unpaid insurance claims (due to insurance company error) or tracking down claims that have been reimbursed to you the patient, instead of our clinic (again insurance company error). We are happy to extend “direct billing” to you, but only under this condition. At times, it has taken 3 months to be reimbursed by dental insurance companies. The hygienists deserve to be paid for their services in a timely manner.   

*For Students covered by their school plans this does not apply. Call and talk to us 403 457-2044