dental cleaning Calgary

Don’t Let Language Be The Barrier

ÖWelcome to Lifetime Smiles Dental Hygiene Clinic in Calgary. We would like to introduce you to one of our dental hygienists – Jane Ma.   Jane speaks Mandarin and is happy to help patients who have difficulty accessing dental care in Calgary because of the language barrier. She is happy to discuss any dental issue you or your family member are having in Mandarin, and explain procedures and dental treatment. Jane can also refer you to a dentist if need be. Would you like your children to speak Mandarin at their dental cleaning appointments? Being a parent herself, Jane is very relaxed and happy to treat children of all ages. Do you have a senior parent who speaks Mandarin and communicating in their language would be easier?

Would it be easier to discuss the cost of dentistry and dental insurance policies in Mandarin?

Jane is passionate about dentistry and is dedicated to her patients, and has been a registered dental hygienist since 2003. She is eager to communicate to her clients up-to-date oral health knowledge.  Her gentle and caring clinic manners have gained much praise from patients.  The greatest satisfaction for Jane comes from seeing patients smile and tell her about their improved oral health and general health.
She enjoys Canada’s natural beauty, and appreciates people’s generosity.  She loves reading, music and trying different foods from different cultures.
If you or someone else would like to communicate in Mandarin with Jane – please phone (403)457-2044 or email us (info@lifetimesmiles.ca).  It’s important that language is not a barrier to a healthy mouth and a long lasting pain free smile. When discussing an individuals dental health – it is important their are no misunderstandings due to language. Our goal is to provide high quality care in a culturally sensitive fashion. Come meet Jane in person 🙂
 牙齿卫生员简说普通话在卡尔加里

Autism In The Dental Hygiene Chair

autism ribbonApril is Autism Awareness month, and this week is National Dental Hygienists week, so I decide to blog about both. I dedicate this blog post to my friend Allison and all families who know Autism and Aspergers well. During my time as a dental hygienist I have been exposed to clients of all ages and backgrounds including those with unique needs. After recently meeting Allison I became aware that I did not have any experience with autistic children.

How is that possible? Did I in fact treat autistic children but didn’t know it? Would a parent not indicate that on a medical chart? Could I treat clients in a city with a population of 1 million and not see 1 autistic child when the stats from Centers for Disease Control and Prevention (CDC) identify that 1 in 88 children is diagnosed with autism? Was I so oblivious that I may have chalked up a child’s behaviour to “high maintenece” when really it was typical behaviour of an autistic child?

I don’t know the answer. I knew that after reading Allison’s blog post “Life with Liam“, about an orthodontic appointment for her 9 year old son that I was certain I may not know how to make a dental hygiene visit for an autistic child a positive one, an experience that both child and caregiver look forward to as opposed to viewing it as one more necessary but unpleasant life task. This was disturbing to me because I sincerely want to make dental hygiene visits a great, educational experience for both children and their caregivers. It is with children I feel hygienists have the opportunity to make the greatest impact – sharing  preventative dentistry knowledge – ensuring a life of “no drilling & filling”.

Of course I studied “special needs” in dental school, but how much could I recall of dealing with autism? not much. I was feeling very inadequate with my limited knowledge of the unique challenges associated with dental hygiene home care, best time of day for dental hygiene appointments, and management in the clinic. I was also certain my dated knowledge wouldn’t hold a candle to the reality of today for these families. Continuing education throughout life is a reality.

I have since learned that Autism is a general term, and there are various functioning levels – each individual is just that –INDIVIDUAL.  Autism Speaks Canada has an informative website and states that “Autism spectrum disorder (ASD) and autism are both general terms for a group of complex disorders of brain development. These disorders are characterized, in varying degrees, by difficulties in social interaction, verbal and nonverbal communication and repetitive behaviors. They include autistic disorder, Rett syndrome, childhood disintegrative disorder, pervasive developmental disorder-not otherwise specified (PDD-NOS) and Asperger syndrome. ASD can be associated with intellectual disability, difficulties in motor coordination and attention and physical health issues such as sleep and gastrointestinal disturbances. ”

It is best for the caregiver to outline the functioning level of the child (where they are on the spectrum)- as well as details about sensory issues that may arise and discuss how to best handle them when at a dental hygiene appointment. If this conversation can happen prior to the child’s appointment that would be best. The dental hygienist will welcome any information that can facilitate an enjoyable visit. You know your child best, and know what sensory stimuli could be avoided or reduced. A dental hygiene clinic can have some advantages in terms of sensory stimuli when compared to a traditional dental clinic. There will be no dental drilling noises, smell of root canal mediciments, or dental materials like monomer being used in a hygiene clinic. Lighting may be an issue, so best to discuss this ahead of time. Caregivers can practice a visit at home before going to the clinic so the child has some familiarity with what may happen – practicing laying back, looking in the mouth, and counting teeth.

From the dental hygienists perspective be prepared to book a longer appointment so it isn’t rushed, the child has the time needed, you can answer all of the caregivers questions, and you can review techniques for oral home care. Repetition and routine can be very reassuring for autistic children. Establishing a relationship with one particular dental hygienist, rather than seeing someone different each visit can achieve this. Like appointments with all children, what works one day may not work the next, so be prepared with knowledge and do not hesitate to ask for recommendations from caregivers, and have patience. The first appointment may end up being a familiarity time, and perhaps no treatment carried out. Stretch your mind and skills and grow with the child & family.

Are you a dental hygienist looking for a resource to use? Dental hygienist and mother, Karen Raposa devoted six years of her life to writing “Treating the Dental Patient with a Developmental Disorder”. She cited her autistic son as her inspiration for writing the book. This book shares information on how to provide dental health services for patients with developmental disorders. You will also find the best information comes directly from parents and caregivers. Keep an open mind…. we are always learning.

Just bill my dental insurance. Why Not?

There is high administration cost for dental hygiene clinics to directly bill dental insurance companies ins claim

Dental Hygiene clinics are still a relatively new concept, despite the fact that legislation was changed in Alberta several years ago to allow Registered Dental Hygienists to achieve this. You could say it is still an unknown concept by the majority of Canadians even.

Lifetime Smiles Dental Hygiene Clinic wants to make it as easy as possible for individuals to arrange treatment, and handle the financial process. Therefore we do directly bill to dental insurance companies, when provided with valid dental insurance information, and to companies that will reimburse the hygienist. Some dental insurance companies require that the individual pays up front and submit a claim for reimbursement.

We make every effort to ensure all the forms submitted are processed efficiently. The are only a few companies that allow dental hygiene clinics to submit claims electronically – remember this is still a new concept and it has involved changes for insurance companies as well. Unlike dental clinics, the majority of our claims are made by paper and carried by snail mail.

As you can see in the photo- we have had so many issues with dental insurance companies paying the patient instead of our clinic- we have resorted to attaching a “flag” to the claims. There are still problems. Dental insurance companies still make mistakes- and send a cheque to the patient, or directly deposit the money into the patient`s bank account despite the fact that the submitted claim clearly states the subscriber has assigned payment to the hygienist.

What does this mean for us?  We have to make phone calls when payments don`t come in on time. The privacy act limits the information the insurance company will disclose. We have to resubmit forms to insurance companies by snail mail, phone patients, and do our best to track down payments. This takes time to process and correct , adding to the cost of doing business. This drives up fees.

Why do I write this?  in the hopes that more individuals will understand the effort we make to directly bill a dental insurance company, and understand why clinics need financial policies. Unfortunately, all it takes is a few individuals who are reimbursed by the insurance company incorrectly – and who do not then forward payment to the hygienist owed- to ruin it for everyone. And there are individuals who are “upset” when we have to make several calls to achieve payment from them. They feel we have somehow not been competent in handling their paperwork.

This is why many dental clinics will not directly bill – they do not want this extra work, and as a business that also have staff and overhead costs, can`t carry the high accounts receivable typically associated with this way of doing business.

We are happy to extend this courtesy to our patients, and keep in mind if the insurance company makes a mistake- extend a courtesy to us and clear up outstanding balances as soon as possible.

Thanks, and feel free to discuss payment policies with us. Our goal is that the cost of dental hygiene treatment not be a barrier to oral health. We did not raise our fees this year, and do not plan to do so next year. Please help us in achieving this.